Shipping Information
At GlowNest Store, we understand that modern mothers need reliability in every aspect of their shopping experience. That’s why we’ve designed our shipping options to be as dependable as our products.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Methods & Delivery Times
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping – Available for orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Includes basic tracking
Please Note: We ship globally, with the exception of some Asian countries and remote areas. Delivery times may vary during holiday seasons or due to customs processing.
Returns & Exchanges Policy
We carefully curate our baby care essentials and scientifically crafted beauty collections to meet your highest expectations. However, we understand that sometimes a return or exchange may be necessary.
Our Promise
We strive to make the returns process as gentle and straightforward as the care you provide your little one.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be:
- Unused and in the same condition as received
- In its original packaging with all tags attached
- Accompanied by the original packing slip or order confirmation
Non-Returnable Items
To ensure the health and safety of all our customers, certain items cannot be returned due to hygiene reasons:
- Breast Pump Accessories (for hygiene and safety reasons)
- Breastmilk Storage Bags (opened packages)
- Clearance Items (as marked in our Clearance section)
- Any products where the original packaging has been opened or compromised
The Return Process
- Submit Your Return Request
Within 15 days of receiving your order, email us at [email protected] with your return request. Please use the template below to ensure we have all necessary information. - Wait for Authorization
Our customer service team will respond within 1-2 business days with a Return Authorization Number and instructions for returning your item(s). - Package and Ship Your Return
Please include the original packing slip or a copy of your order confirmation. Ship your return to:
GlowNest Store Returns
1160 Woodbridge Lane
KIHEI, US 96753
We recommend using a trackable shipping service as we cannot be responsible for items lost in transit. - Receive Your Refund or Exchange
Once we receive and inspect your return, we will process your refund or exchange within 3-5 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product). For exchanges of the same value, we’ll cover the shipping costs to send your new item.
Refund Information
Refunds will be processed to the original payment method used for purchase:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
- PayPal: 3-5 business days after processing
Please note that shipping fees are non-refundable, except in cases of our error.
Return Request Template
To expedite your return process, please use the following template when contacting us:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Dear GlowNest Store Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number] Order Date: [Date of Order] Item(s) to Return/Exchange: [Product Name(s) and Quantity] Reason for Return/Exchange: [Please provide details] Preferred Resolution: [Refund / Exchange for (specific product)]
I have reviewed the return policy and confirm that the item(s) are unused, in original condition, and in their original packaging.
Thank you for your assistance.
Sincerely,
[Your Full Name] [Your Email Address] [Your Phone Number]
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement at no additional cost to you.
Questions?
Our dedicated customer service team is here to help with any questions about shipping, returns, or exchanges.
Email: [email protected]
Response Time: 1-2 business days
Store Address: 1160 Woodbridge Lane, KIHEI, US 96753
At GlowNest Store, your satisfaction is as precious as those quiet moments with your little one.