Term and Conditions

Welcome to GlowNest Store! We’re delighted to have you here. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing our website and making a purchase, you accept these terms in full. If you disagree with any part of these terms, please do not use our website.

1. About GlowNest Store

GlowNest Store is an online retailer specializing in scientifically crafted baby care essentials and beauty products designed for modern mothers. Our mission is to provide reliable, high-quality products that support both your parenting journey and personal care needs.

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate, current, and complete information during the registration and purchasing process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Use the website only for lawful purposes and in accordance with these terms
• Be responsible for all activities that occur under your account
• Ensure you are of legal age to form a binding contract in your jurisdiction

3. Products and Services Description

Product Categories:

• Baby Care Essentials: Including baby bottle sterilizers, warmers, and other infant care products
• Breastfeeding Support: Including breast pumps, accessories, milk storage bags, and lactation products
• Beauty Collections: Including our scientifically formulated eyeshadow collections and other beauty products

Product Information:

We strive to provide accurate product descriptions, images, and pricing information. However, slight variations in color or appearance may occur due to display settings. If a product does not meet your expectations, please refer to our return policy.

Product Availability:

All orders are subject to product availability. If an item is out of stock, we will notify you promptly and provide options for substitution or cancellation.

4. Orders and Payment Terms

Order Process:

• Add desired products to your cart
• Proceed to checkout and provide accurate shipping information
• Select preferred shipping method
• Complete payment through our secure payment gateway
• Receive order confirmation via email

Payment Methods:

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Order Processing:

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Pricing and Currency:

All prices are listed in US dollars. We reserve the right to adjust prices at any time, but price changes will not affect orders that have already been confirmed.

5. Shipping and Delivery

Shipping Methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

Shipping Regions:

We ship globally with the exception of some Asian countries and remote areas. Delivery times may vary during holiday seasons or due to customs processing.

Delivery Responsibility:

Once the shipping carrier has taken possession of your order, responsibility for the package transfers to the carrier. We are not liable for delays, damages, or losses caused by the shipping carrier.

6. Returns, Exchanges, and Refunds

Please refer to our detailed Shipping & Returns Policy for comprehensive information. Key points include:

Return Timeframe:

We accept returns and exchanges within 15 days of your receipt of items.

Return Conditions:

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In its original packaging with all tags attached
• Accompanied by the original packing slip or order confirmation

Non-Returnable Items:

Due to hygiene and safety reasons, the following items cannot be returned:

• Breast Pump Accessories
• Opened packages of Breastmilk Storage Bags
• Clearance Items
• Any products where the original packaging has been opened or compromised

Refund Processing:

Refunds will be processed to the original payment method:

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing

Shipping fees are non-refundable, except in cases of our error.

7. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of GlowNest Store or our content suppliers and is protected by international copyright laws. The “GlowNest Store” name and logo are trademarks of our company.

You may not reproduce, distribute, modify, or otherwise use any of our intellectual property without our prior written consent.

8. Limitation of Liability

GlowNest Store strives to provide accurate information and high-quality products. However, we shall not be held liable for:

• Any indirect, incidental, or consequential damages arising from the use of our products or website
• Inaccuracies in product descriptions, images, or pricing (though we make every effort to ensure accuracy)
• Issues arising from improper use of our products
• Delays or failures in delivery beyond our reasonable control
• Temporary unavailability of our website due to technical issues

Our total liability to you for any claim related to these terms or your use of our website shall not exceed the amount you paid for the products in question.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to the practices described in our Privacy Policy.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes arising from these terms or your use of our website shall be resolved through good-faith negotiations. If a resolution cannot be reached, disputes may be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after any changes indicates your acceptance of the modified terms.

12. Contact Information

Thank you for choosing GlowNest Store. We appreciate the trust you place in us to support your parenting journey and personal care needs.